Canceling an Order
You can cancel your order within one hour of placing it by yourself.
If you are unable to cancel directly, please contact us at service_eu@urevo.com
If you are unable to cancel directly, please contact us at service_eu@urevo.com
*Note: Orders that have already entered the shipping phase cannot be canceled.
Return Conditions
We accept returns within 14 days of receiving your item, provided the following conditions are met:
(1)The item is unused, in its original condition, with all accessories and packaging intact.
(2)A valid proof of purchase is provided.
(3)Customized or personalized items are not eligible for standard returns.
(1)The item is unused, in its original condition, with all accessories and packaging intact.
(2)A valid proof of purchase is provided.
(3)Customized or personalized items are not eligible for standard returns.
Make sure you contact us at service_eu@urevo.com before sending your order back to us. We aren't able to process return and refund to you unless they have been authorized by our Customer Service team.
*Return United Kingdom Warehouse：Super Smart Service 368, Nanscawen Road, Fradley Park, Lichfield, staffordshire, WS13 8LQ
Return Process
- Contact our customer service team at service_eu@urevo.com to obtain the return address and instructions.
- Ship the item back to the designated address. We recommend retaining your shipping proof.
- We will inspect the returned item within 2-3 business days of receipt and notify you via email regarding the status of your return.
Refund Details
- Approved refunds will be issued to the original method of payment within 2-3 business days after approval. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
- For returns due to product defects, shipping errors, or damage during transit, we will cover all associated shipping costs.
- For returns due to personal reasons (e.g., change of mind, size discrepancy), you are responsible for the return shipping costs. If a replacement item is required, we will cover the shipping fees for the new shipment.
Missing or Delayed Refund
If you haven't received your refund within the expected timeframe, please:
(1)Check your bank account or payment platform balance again.
(2)Contact your credit card company or payment issuer, as refunds may require additional processing time.
If you have completed these steps and still have not received your refund, please contact us at service_eu@urevo.com for assistance.
